Never been happy since working with them on a simple refi. The loan broker took too long for processing. Several times I requested all docs be sent to our P.O.box because we have a renter in the house. Never followed our requests. The Lenderlive servicing website is very bad. Very clunky and many times it's not available. "check back later"
Getting to the point of trying to refi again to just get away from them.
Can't even check our loan online because of their *** website.
Now we're wanting to do taxes and we have not received tax docs from them and I can't download because the website is not available.
Phone calls don't help. Promises made, no results!!
Product or Service Mentioned:
Wj Bradley Loan.
Reason of review: Loan servicer website .
Preferred solution: Let the company propose a solution.
I didn't like: